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“Heathrow to
Male return. Outbound was on the newest plane with touch-screen
tv & footrests. The map showing the journey so far &
flight details were helpful on a long flight! The films were
good. The seats roomy enough & comfortable. The crew were
very bright & friendly especially for a night flight! The
food was super. We had pre-booked vegetarian meals which seems
to often present a challenge but we had thoughtfully put together
meal & breakfast & we both enjoyed them. The toilet
queue was never more than 2 people if any & they were pristine
& well equipped. The hot flannels handed around after boarding
& mid flight were a nice touch. Return flight (11hrs) was
on a slightly older plane without touch-screen, had a handheld
controller instead, no external cameras & no foot rest so
was just a slightly older plane. Other than that was identical
flight. No trouble having an extra glass of wine & help
yourself to water & juices up at the galley. Superb flight
& friendly service.”
R. Ward, 08 April 2005
Source: Skytrax Consumer Forum |
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"Recently traveled
from CMB to Dubai. Service was good, entertainment and state
of the plane were excellent, food great. Was allowed to take
on extra weight without penalty. Compared to all the scare stories
I had heard before, this was one of the better airlines I have
traveled."
Vernon Noronha, 28 January 2005
Source:
Skytrax Consumer Forum |
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“I have flown
3 times with SriLankan - simply the best, food is excellent
so are the cabin crew, very friendly.“
Susan Shepperson, 30 November 2004
Source:
Skytrax Consumer Forum |
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“Traveled LHR
to Colombo, Business Class. Found the staff and facilities throughout
the flight to be excellent. Staff very helpful though keen to
switch cabin lights off and close blinds, straight after meal.
Food was of an excellent standard, and a fantastic range of
the little extras such as towels and choice of teas.”
Jason Tottey, 23 October 2004
Source:
Skytrax Consumer Forum |
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"Recently I flew
with SriLankan Airlines to Colombo. The cabin crew was extremely
courteous. Every request was attended quickly and very professionally.
Food was great. Air craft was very nice and clean with a variety
of in flight entertainment. I will definitely fly with Sri Lankan
whenever possible."
Haritha Wijetunga, 22 April 2004
Source:
Skytrax Consumer Forum |
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"Myself and
my husband have flown with SriLankan Airlines 3 times, all flights
were excellent - service second to none. Entertainment and food
excellent, and the staff was out of this world. SriLankan Airlines
for us is the best and we now know why its called the island
of smiles - it all starts the moment you step on that plane."
Elizabeth Preston, 29 March 2004
Source:
Skytrax Consumer Forum |
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"I have flown
SriLankan twice since 2003 - each time the flights have had
excellent food and wonderful inflight entertainment, plenty
of leg room and most importantly friendly cabin crew. They are
very professional, polite and friendly."
Harsha Perera 7 March 2004
Source:
Skytrax Consumer Forum |
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"I flew with
them last year from KUL to KHI via SIN and CMB. Overall the
inflight service was superb!. I choose to fly with them in Y
class for both sectors. The FA were too friendly and chatty
to their passengers. The inflight entertainment in their A330-200
is unbeatable to other Indian subcontinent airlines. And also
their inflight meals fabulous (3 main menus in economy class!).
Only their hub in Katunayake Int'l CMB was outdated and desperately
needed some refreshing. I hope to fly with them soon."
Suka Melancap, 2 March 2004
Source:
Skytrax Consumer Forum |
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"I have flown
SriLankan twice a year since 2000 - each time the flights have
been excellent - food and wonderful inflight entertainment,
plenty of leg room and friendly cabin crew. The only downside
for me is that they fly from T4 at LHR- much easier if it was
T3."
Jane Fletcher, 30 January 2004
Source:
Skytrax Consumer Forum |
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"I found
the Cabin Crew very professional, polite and friendly. Every
request was taken with a smile and answered in less than two
minutes. The food was good too - and the three options well
aid out in a menu card. Colombo Airport was not a big disappointment
as many people say. Just a bit outdated but I sincerely believe
that the ground staff made up for it by being friendly and courteous."
Farah Jafarullah, 22 January 2004
Source: Skytrax Consumer Forum |
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"I flew with
Sri Lankan, Singapore to Colombo and back, and the experience
was great. Sri Lankan's cabin crew was that they answered requests
with a smile, that seemed to be genuine. The A340 aircraft used
was really nice. All in all they deserve the Skytrax Award for
the world's friendliest Cabin crew."
Jason Patrick, 24 December 2003
Source:
Skytrax Consumer Forum |
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"I flew from
Hong Kong to London Heathrow via Colombo. The Hong Kong - Colombo
leg of the journey was good. Airbus a-330 used had really roomy
seats - cabin interior was brightly lit. I requested a low-fat
meal and both meals I had were reasonable, though the there
was not much variation in the ingredients. The flight attendants
were really warm and friendly. Their smiles were genuine - not
the kind of forced professional smiles you sometimes see on
Cathay."
 William
Cheng Chung-hang, 11 September 2003
Source: Skytrax Consumer Forum |
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“A very
easy to read web site with just about the right amount of information.
Cannot wait for holidays when we fly with you on the 10th of
December from Heathrow. “
Mary Farrar, 2 September 2003
Source
: SriLankan Corporate Web site |
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"Have flown
twice with this airline and find the service onboard and on
the ground to be excellent. I think the airline deserved to
win second spot for the Cabin Staff for the Year - here's hoping
they will continue to keep up the high standard of service.
Would recommend the airline to anyone who wants good service
and a very enjoyable flight at a reasonable price. "
Anil Parachuri, 4 August 2003
Source:
Skytrax Consumer Forum |
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"HKG-BKK-HKG on UL for the first time. Punctual, excellent
service, friendly and very helpful staff, exceptionally good
gourmet food and fantastic in-flight entertainment system
on both legs. Their business class seats, however, are a bit
small when compared with those offered by other Asian airlines.
All in all, I think UL's on-board service is certainly on
par with, or better than, CX and SQ. I would fly with them
again in the future. "
A Hackett, 1 August 2003
Source: Skytrax Consumer Forum
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“I always fly SriLankan whenever I get the chance
to. I am a frequent commuter to places like India, Sri Lanka,
Malaysia and Singapore. I have tried many airlines on these
routes, but find SriLankan the best. My class of travel varies
from Business to Economy. I find the service unbiased and very
good in both these classes. The crew are always smiling and
friendly.”
J R Madhavan, 18 July 2003
Source: Skytrax Consumer Forum |
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“I can really recommend this airline to those who are
thinking of flying it. I was very impressed with the inflight
service and the planes were also new. The personal TVs and
the selection of programmes were also excellent. Will give
the airline two thumbs up!”
Anirvan Chatterjee, 21 June 2003
Source: Skytrax Consumer Forum
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"I recently took a flight with SriLankan from Zurich
on a return flight to Colombo. I must say the professionalism
of the team was outstanding in all aspects of their service.
A very friendly crew who took time to talk to passengers was
a very noticeable positive. I prefer to fly SriLankan over
other airlines and the enjoyment of my recent trip helps keep
that view strong. We don't very often say thank you when we
appreciate something , rather complain when all is not well
. So in an effort to counteract that view, thanks to the crew,
and I look forward to continued enjoyable flights in the future."
Gordon C Kenny, 23 May 2003
Source : Skytrax Consumer Forum
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"Flew Colombo to Singapore. Sri Lankan is pretty much
a world class airline - better than Air India or Indian Airlines.
The service was excellent and the inflight entertainment excellent.
The cabin staff were very pleasant and attentive."
Mohammad Akhtar, 12 May 2003
Source : Skytrax Consumer Forum |
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"SriLankan Airlines is the best airline in the Indian
sub-continent today. Ever since Emirates bought a 40% stake
in this airline, it has reinvented itself with excellent customer
service, a superb inflight product and a dozen brand new aircraft.
I would advise all the India based passengers to take advantage
of SriLankan's competitive fares and fly this airline to Europe
and the Far East as it beats other airlines."
B Ghadially, 7 May 2003
Source : Skytrax Consumer Forum
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