ONLINE BOOKING TERMS OF USE
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ONLINE BOOKING TERMS OF USE

Welcome to Sri Lankan Airlines' online booking facility. Please go through the following terms and conditions carefully. All online flight bookings on SriLankan Airlines are subject to our Website User Agreement and the following terms and conditions. By using this service you agree to be bound by these terms and conditions and notices. For the purposes of these terms of use, "we", "our" and "us" refers to SriLankan Airlines Limited.



1. LIMITATION ON USE

1.1. This online booking facility may not be used -

  • to make any unauthorized, speculative or fraudulent bookings.
  • to resell the services of SriLankan Airlines Limited.

1.2. If SriLankan Airlines is of the view, in its absolute discretion that you are in breach of any of these terms and conditions, we reserve the right (without prejudice to any other remedies we may have in law or otherwise) to:

  • cancel your bookings without reference to you and/or
  • deny you access to this online booking facility.

2. ONLINE BOOKING

This online booking facility may be used by you to:

  • check flight availability on SriLankan Airlines.
  • make a seat reservation on SriLankan Airlines and purchase an electronic ticket.

3. BOOKING RULES

Reservations can be made on this online booking facility -

  • 24 hours prior to departure time (Except for third party bookings).
  • subject to the applicable fare conditions and seat availability in the fare group up to a maximum of nine passengers.
  • up to a maximum of 340 days prior to departure.
  • for infants (below 2 years) provided there is one adult traveling per infant.
  • for children between 2 - 12 years, if they are traveling with an adult in the same reservation.

4. FORMATION OF CONTRACT

4.1 A reservation is made and accepted in our system when the passenger pays the applicable fare for his/her reservation together with applicable taxes, fees, charges and surcharges. No contract will come into effect and no commitment will arise either on your part or on the part of SriLankan Airlines until and unless we have confirmed acceptance of your reservation upon receipt of payment.

4.2 Payment shall be made for reservations made through this service at the time of the request by VISA, MASTERCARD or AMERICAN EXPRESS cards.

4.3 The Card holder must be an adult member of the traveling party and the physical card which was used to pay for the tickets must be carried at the time of travel.

4.4 Virtual Cards or ecards are not accepted on SriLankan Airlines' and should not be used on the Airlines' online booking facility.

4.5 We will not be responsible for any 3rd  party bookings if necessary approval has not been obtained from a SriLankan Airlines office prior to the departure of the passenger(s). All required documents should be verified at least 24 hour prior to departure as mentioned on our website. Please refer Third party booking regulations   for more information.

5. TICKET DELIVERY

5.1 SriLankan Airlines online booking facility will e-mail the electronic ticket/s purchased to the e-mail address provided during the booking process. You must ensure that the e-mail address is valid and free of any error.

5.2. You must present the card you used to purchase the electronic ticket together with your passport at the airport check-in counter for verification. For 3rd party the indemnity process must be completed at least 3 days prior to departure.

6. DATE CHANGES, REFUNDS AND CANCELLATIONS

6.1 Date changes will be subject to fare conditions, applicable procedures, local fees, fare differences, processing charges (if applicable ) and can be done at the nearest SriLankan Airlines office or 24 x 7 Global contact centre.

6.2 Refunds and cancellations will be subject to fare conditions and an applicable refund fee. Refunds can be requested online through SriLankan Airlines website www.srilankan.com. Promotional fares and restricted ticket which will not have a refund value and will not be refunded by the Airline.

7. TAXES, FEES, CHARGES

7.1 The price of the ticket may include taxes and fees which are imposed by government authorities and airports and may also include charges (including surcharges) on air transportation. These taxes, fees and charges which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the 'TAX/FEE/CHARGE' boxes of the ticket

7.2 You may be required to pay taxes, fees and charges not already collected.

7.3 Some airports levy, airport departure taxes and passenger service charges which are payable by passengers at the airport locally. The information on these charges are not given in our quoted fares.

8. TICKET CONDITIONS, CONDITIONS OF CONTRACT AND OTHER NOTICES

All reservations made for carriage on SriLankan Airlines on flights operated by us are subject to SriLankan Airlines' Conditions of Contract, General Conditions of Carriage for Passengers and Baggage, and other Important Notices all of which are available on the SriLankan Airlines' website www.srilankan.com.

9. TRAVEL DOCUMENTS

9.1 Please ensure that you have a passport valid for your trip. Some destinations require that your passport is valid for a certain length of time. You may also be required to obtain a visa for some destinations.

9.2 Instructions for lost or expired cards should be noted as mentioned on the FAQs of our website.

10. HEALTH

Immunization may be recommended or required for your destination or stopover points.

11. INSURANCE

We recommend that you consider buying travel insurance to cover loss if you cannot use your ticket or your baggage is lost or damaged; especially when purchasing tickets with restrictions.

12. FLIGHTS OPERATED BY CODE SHARE PARTNERS

Codeshare flights are flights that are on the same ticket as your SriLankan Airlines flights, but operated by another airline and have an 'UL' flight number. These airlines may have a different baggage allowance to SriLankan Airlines. Flights operated by our code share partner airlines are subject to terms and conditions imposed by the operating carrier. Please refer the respective operating airline's website for information.

13. INFORMATION SECURITY

We will take all reasonable measures to ensure that information you transmit to SriLankan Airlines using this online booking facility will remain confidential and protected from unauthorized access. However we will not be liable for unauthorized access to that information.

14. CURRENCY

The transaction will be in United States Dollars unless the quoted fare is in one of the following currencies.
  • Sri Lankan Rupee
  • Euro
  • Singapore Dollar
  • Sterling Pounds
  • Japanese Yen
  • Swiss Franc

15. PERSONAL INFORMATION

When you use SriLankan Airlines service, you will be required to provide certain information such as your name, contact details etc. If you fail to provide us with this information or provide it to us incorrectly, we will not be responsible to you for our inability to fulfill our agreement to you including processing your reservation or to contacting you if there is a problem.

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