When a passenger uses an e-Ticket, all the travel related information that was earlier available in a traditional paper ticket is stored electronically in the Computer Reservation System of SriLankan Airlines. Therefore the passenger does not have to collect the traditional paper tickets from our offices.
A print receipt of the e-Ticket showing the relevant travel details will be e-mailed to the passenger. The passenger is required to print and carry this document along with his passport for international travel, as he may need to present it at security, immigration, customs, and check-in points.
- It is a very relaxing experience for the passenger when he uses the e-Ticketing facility, as it provides a sense of security as an e-Ticket cannot be lost, mislaid or stolen. The reason for this is that every e-Ticket issued by SriLankan Airlines is safely stored on our Computer Reservation System. On advice to us that the print receipt has been misplaced, a duplicate could be e-mailed or even faxed on request to the passenger.
- It is no longer required for the passenger to visit an SriLankan Airlines Ticket Offices to collect his ticket or wait for it to be delivered to him.
- Travelling using an e-Ticket also provides the passenger to easily make changes to his booking where permitted at any time by phone or in person without the added hassle of having to visit one of our offices as his itinerary is stored safely with SriLankan Airlines.
A passenger is required to make an online booking, using the SriLankan Airlines Online Booking Facility. The option “e-Ticket” should be chosen as the Ticket Delivery Option. On completion of the booking process, an
e-mail will be sent to the passenger as booking confirmation, which will contain the print receipt/ticket for the
e-Ticket purchased online. The passenger should print the e-mailed print/ticket receipt, as it is now his valid travel document.
The Credit Card holder must be one among the travelling party for all the e-Tickets purchased through the SriLankan Airlines Online Booking Facility. This facility is currently available for travel between destinations, Colombo, Male, Singapore, Hong Kong, Kuala Lumpur, Beijing, Tokyo, Bangkok, Chennai, Bombay, Delhi, Bangalore, Cochin, Calicut, Hyderabad, Trivandrum, Tiruchirapally, Karachi, London, Paris, Frankfurt, Riyadh, Muscat, Doha, Bahrain, Kuwait, Abu Dhabi, Dammam, Jeddah and Dubai.
- For e-Tickets purchased using the Internet Booking Facility the credit card transaction should be transacted by a member of the travelling group.
- When travelling internationally, the e-Ticket print receipt and the passport must be presented at airports.
- A passenger is totally unauthorized to make any alterations to the information provided on the print receipt of the e-Ticket.
- Since the travel itinerary of a passenger is securely stored in the SriLankan Airlines Computer Reservation System, the passport number stated on our system & on the print receipt of the e-Ticket should always tally with the passengers’ passport number.
- Boarding will be denied to a passenger if the passport presented by him at check-in differs from the passport number shown on the print receipt of the e-Ticket.
- If a passenger wishes to make any changes at any time, such as date changes etc., to his existing travel requirements, he will have to contact one of our SriLankan Airlines Offices and seek assistance.
- With every change made to a passenger’s itinerary, he is requested to obtain a fresh print out of each print receipt.
- If there is any change to the passport, the passenger should inform such changes to the nearest ticket office. Further details can be obtained from bookings@srilankan.aero.
Click here to view a sample e-Ticket
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